Privacy Policy

1. Who this notice concerns

Fiable Garage Door is the name displayed on this garage-door service website for Greater Montréal. The registered legal entity, business mailing address, and name and title of the person responsible for protecting personal information still need to be confirmed by the business. The general contact details below are not a confirmed privacy-officer designation.

2. Information collected

The service-request form requires your name, phone number, email address, city, postal code and service type. You may leave the message field empty. Please include only information needed to explain the service request; do not send payment-card details, identity documents or sensitive personal information.

A submission also includes the page from which it was sent and the selected website language. The database assigns a request number and creation time, records a consent flag and its timestamp, and has fields for request status and a contact-attempt count. The API and database support a preferred date and image references, but the current public form has no date picker or photo-upload control and sends these fields empty.

Application logs include request identifiers, request method and path, response status, and, on successful submission, the lead number, service type and language. Invalid submissions can generate validation-error details. Hosting and network providers may also process technical connection information, such as IP addresses; their logging practices have not been verified for this draft.

3. Purpose and your choice

The form’s stated purpose is to request a quote or service and enable follow-up using your contact details. The implemented API saves the request in a PostgreSQL database. It does not currently send it automatically to an email service, CRM, advertising platform or payment processor. The business must confirm who handles requests and how follow-up is performed outside this website.

Submitting is optional. Required fields are needed to send the online request; you can instead contact the business by phone or email. The current form automatically sends a consent flag when submitted; it does not offer a separate consent checkbox or marketing subscription. That technical record is not, by itself, proof of legally valid consent to other uses.

4. Storage, access and retention

Requests are stored in the application’s PostgreSQL database. No automatic expiry, deletion or anonymization process is implemented for these records. No retention period has been confirmed, and this draft makes no promise that records or backups are deleted after a particular time.

The business must establish and confirm appropriate retention periods, deletion and backup procedures, authorized access, and security safeguards. Database and hosting provider identities, storage locations and any processing outside Quebec also need confirmation; this notice does not promise storage only in Quebec or Canada.

5. Third parties and browser technologies

Hosting and database services process website traffic and stored requests as part of operating the site. Their exact providers, access arrangements, subprocessors and retention practices must be confirmed before this draft is finalized.

Google Fonts supplies the site’s fonts through fonts.googleapis.com and fonts.gstatic.com. Loading these resources connects your browser to Google, which receives connection information such as your IP address and browser request headers. These font requests do not intentionally include your service-form fields.

The contact email uses Gmail. If you email the business, your email address, message and any attachments are handled by Google’s email service and your own email provider. The website’s lead API does not automatically email form submissions.

No advertising pixels, visitor analytics, or cookie/local-storage tracking are configured in the reviewed public application code. Language is selected through the page URL. This finding does not establish the absence of cookies or logs added by hosting services, development tools or external providers. Off-site handling, disclosures and any sale or marketing use by the business have not been verified.

6. Privacy requests and complaints

To ask about your information, request access or correction, discuss withdrawal of consent, request deletion where applicable, or raise a privacy complaint, use the contact details below and ask for the person responsible for protecting personal information. Include enough information to identify your request, but do not email identity documents unless a suitable verification process has been arranged.

Requests are subject to applicable law, identity verification and any lawful retention requirements. Withdrawal may affect the ability to follow up on your service request. The site has no self-service access, export or deletion tool. The business must confirm its request-handling process; no response deadline or unconditional deletion right is promised in this draft. You may also consult Quebec’s Commission d’accès à l’information about applicable rights and complaint options.

7. Children and updates

This form is for garage-door service requests, not for collecting information about children. Avoid including children’s personal information in a message. Contact the business if such information has been submitted; a specific age-verification or child-data handling process has not been confirmed.

This draft is dated above. Changes to the form, providers or actual business practices require a corresponding review of this notice. The business must confirm how it will notify people of material changes before issuing a final policy.

8. Contact for privacy questions

Ask that your message be directed to the person responsible for protecting personal information.

Service area: Greater Montréal, Quebec (not a mailing address).